200 new jobs are to be created in Sunderland by Barclays in what they claim is the first ‘centre of excellence’ for fraud detection, with the centre dealing with customers worldwide hit by bank account and credit card fraud.
The firm are expanding its current operations in the city, where around 1,500 people are already employed. In February 100 new posts were created with the company’s launch of a video banking service.
Sunderland site president, Christine Allenson, said: “We are seeing a rise in fraud and attempted fraud on the back of new channels like mobile and online banking, which are being used more and more by our customers.
“These new jobs are also in response to customers telling us how they want to be dealt with when there is fraud. We want to be one step ahead at all times and make sure that our customers’ money is as safe as possible.”
Sunderland City Council chief executive Dave Smith added: “Barclays is a shining success story for Sunderland and I am delighted that the bank has chosen the city as the base for its new fraud detection centre.
“The creation of at least 200 jobs, coming hot on the heels of the 100 positions created for video banking, is great news for the city’s economy.”