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MHR launch ‘people first – Chatbot’ to free staff from ‘faff’

New development from the Midlands based HR solutions provider to simplify and streamline repetitive admin tasks

MHR, one of the UK’s leading provider of human capital solutions has today announced the release of people first – Chatbot; automation designed to remove the strain from common administration tasks, freeing up employee time to focus on valued skills such as creativity, empathy and communication.

The people first – Chatbot is available to existing users of MHR’s iTrent solution and will allow employees to book holidays, check holiday balances, complete expenses, book overtime and view payslips & dates in real-time.

Rather than having to log into separate systems for each individual task, people first – Chatbot is designed to answer common employee queries instantly by text, whilst employees can administer their expenses in seconds by sending a photo message of receipts to the bot for processing.

Direct integration with iTrent means employee records are automatically updated, removing human intervention from the entire process for specific tasks.

Chief Commercial Officer at MHR, Tim Johnson, says: “We’re really excited by the possibilities automation and robotics affords everyone.

“While some fear the ‘rise of the machines’ we know that this will ultimately allow us to be more human. People make the difference in every field and this technology is key to unlocking the potential of each employee.”

The people first – Chatbot is available immediately for implementation in May, and is designed to give each employee a personalised experience so that key information and tasks can be completed when they are ready – rather than when the HR department is open or the HCM system is available.

Mark Williams, Research Director at MHR, says: “AI and automation should be about making work more fulfilling, enabling our innately human skills.

“If we’re honest not many of us value the time we spend doing administration and we can feel trapped by message hell into being busy doing nothing.

“We want to be bringing all of our expertise into solving problems, improving how things get done and increasing the feeling of purpose work provides us.”

MHR’s progress in this area is supported by a report from McKinsey, which suggests that nearly 2/3rd of roles have 30% of processes that are automatable. Amongst the activities with the highest potential are the processing and collection of data.

It’s estimated that $14.6 Trillion in wages are associated with processes that automation can reduce or eliminate. Less than 5% of global occupations consist of activities that are 100% automatable.

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