Key performance indicators (KPIs) are vital for employee training programmes. They reveal how well the courses are working and can influence business growth. So which KPIs are of the greatest value?
It’s important to demonstrate that your programmes are seeing a return on investment. KPIs can be used to track individual employees, different departments and the entire organisation. They act as a form of a compass, helping you to understand the way in which you should drive the programme in achieving strategic goals. The following are some examples of KPIs for staff training programmes.
Role of KPIs
KPIs that are specific to training and development chart how well you’re operating your training programme, in addition to whether employees engage with it. Attendance is a straightforward KPI for managers. If you plan to boost performance, it’s vital to ensure that all relevant staff members turn up to their courses.
You could monitor the following:
- Signups for every training programme
- Attendees on every training session
- Attendees on all your courses
- Attendance of sessions and courses for each participant
By looking at these metrics, you can acquire helpful intelligence, such as who is turning up, who has signed up and who hasn’t signed up. Using this data, you can explore better ways to sell the programme to your employees. Using spreadsheets can help you to manage the information.
Another important KPI to measure is the course completion rate. This indicates how well your employees understood the sessions and whether the course delivered what it promised.
Learner satisfaction is another valuable KPI to measure; this involves asking employees for feedback on their training courses. Surveys about your training can provide guidance which helps you to improve employee development.
When you use KPIs to measure training effectiveness, you need to continually examine the goals of teams, roles, and the overall organisation. Managers will need to choose the correct KPIs for their team. An ideal situation is one in which KPIs cascade down all the different levels of an organisation, helping to align the way in which people work with corporate strategy. Goals can thus be aligned with both departmental and organisational strategy.
As your training programme evolves, you will need to add further KPIs to demonstrate how training is affecting overall business results. Some additional KPIs to consider include overall utilisation rates (this includes launches of online courses, attendance at classroom sessions and employees engaging with other types of training you supply) and Pass/Fail statistics, together with scores for tests and quizzes. In simple terms, these will help you to determine whether employees have understood the information!
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