Battling to hire the right employees? Maybe it’s your tech’s fault

Companies should be concentrating more on human interaction during the hiring process and less on technology

In today’s digital world, it is now easier than ever to conduct business matters via email or internet.  While technology has helped to make processes more efficient, depending on it too much can have negative results too. Especially when it comes to the hiring process.

Randstad U.S, global staffing and HR services provider, recently surveyed 1,200 people aged 18 and older to uncover the perceptions, attitudes and expectations that job seekers have during their job search.  While most agree that technology is a positive medium during the hiring process, many say they are frustrated when too much tech is involved.

Eighty-two percent of survey participants said they are frustrated with an overly automated job search experience, and 87 percent of respondents said that technology has made the job search more impersonal.

However, this doesn’t mean that you should ditch technology altogether.  Aim to have a good balance between human interaction and the efficiency that tech brings to the process. Almost every survey participant agreed that technology should be used as an “aid” in the hiring process, but should not replace it.

In the study, respondents identified “the degree of personal, human interaction during the process” and “the recruiter/hiring manager I worked with” as the top two aspects that contributed to a positive experience during their last job search. To the contrary, the top two reasons companies leave negative impressions on candidates are “the length of the hiring process” and “the communication level throughout the selection process.”

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The British Institute of Recruiters is the Professional Body operating The Recruitment Certification Scheme

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