150 new jobs created by call centre firm

A call centre in Sunderland is to create up to 150 new jobs as part of a move to two new premises.

A call centre in Sunderland is to create up to 150 new jobs as part of a move to two new premises.

2Touch new owner Parseq will create new customer service roles in order to meet its £100 million turnover goal, with 1,000 employees moving to Nike’s former UK headquarters, with a specialist fulfilment team housed in a separate premise.

The chief executive of Parseq, Derwyn Jones, said: “Our newly acquired Sunderland business is a key part of our national strategy for growth so we’re delighted to be able to announce our increased investment in the North East by bringing employment opportunities to the area so soon after taking ownership.

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“This investment has secured our position as one of the region’s largest employers- something we’re incredibly proud of. It’s great to see local authorities getting behind companies such as ours who have a thirst for grown.”

The leader of Sunderland Council, Councillor Paul Watson, added” “Parseq’s move to accommodate its growing staff in the city is great news. Sunderland remains one of the world’s leading locations for contact centre companies.

“The sector generates over £150million a year to the local economy. The robust performance of this firm underlines the talented, adaptable workforce in Sunderland – the contact centre’s biggest asset. We will continue to work closely with Parseq as it grows.”

Parseq currently employs 2,700 people nationally across Sunderland, Rotherham, Glasgow, London and Brighton with a turnover of around £65million.

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